Contact Us

Thank you for visiting eloviraes.

If you have questions about a product, your order, shipping, returns, refunds, or anything else related to your shopping experience, please contact our customer support team.

Customer Support

Email: mailto:support@eloviraes.com Website: eloviraes.com Phone：+86 13663949858

When contacting us about an existing order, please include your: Order number Full name used when placing the order Email address used at checkout Brief description of your question or issue

Providing this information can help us locate your order and respond more efficiently.

Customer Service Response Time

We aim to respond to customer inquiries within approximately 1–3 business days. Response times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Please avoid sending multiple emails regarding the same request, as this may delay our ability to respond efficiently.

For order changes or cancellation requests, contact us as soon as possible. Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.

Legal Company Information

Company Name: Zhuzhou Ganshuhuai Trading Co., Ltd. Company Address: No. 26 Dadong Group, Hongqi Village, Guyuefeng Town, Lukou District, Zhuzhou City, Hunan Province, China

We appreciate your patience and thank you for shopping with eloviraes.