FAQs

Frequently Asked Questions

What does eloviraes sell?

eloviraes offers beauty products across categories such as skincare, makeup, hair care, beauty tools, and other everyday beauty essentials.

How do I place an order?

Select the product you would like to purchase, choose the appropriate options if applicable, add the item to your cart, and proceed through checkout.

Once your payment has been successfully processed, you should receive an order confirmation at the email address provided during checkout.

I did not receive my order confirmation. What should I do?

Please check your spam, junk, and promotional email folders first.

If you still cannot locate your confirmation, email support@eloviraes.com with the name and email address used when placing your order.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will try to accommodate changes or cancellations before fulfillment begins. However, once an order has entered processing or has been shipped, we cannot guarantee that changes or cancellation will be possible.

How long does shipping take?

Orders generally require approximately 1–5 business days for processing.

After shipment, estimated delivery times vary depending on destination, shipping method, carrier conditions, customs procedures, and other circumstances outside our control.

Most orders may arrive approximately 7–20 business days after shipment, although some international shipments may take longer.

How can I track my order?

If tracking is available for your shipment, tracking information will be sent to the email address associated with your order after the order has shipped.

Tracking updates may take several business days to appear after a tracking number is created.

My tracking says delivered, but I have not received my package. What should I do?

Please check around your delivery location and ask household members, neighbors, building management, or your local carrier.

If you still cannot locate the package, contact support@eloviraes.com.

Can I return an item?

Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.

For hygiene and safety reasons, opened, used, damaged, or unsealed cosmetics, skincare products, personal-care products, and certain beauty tools may not be eligible for return unless they arrived defective or damaged.

What if my item arrives damaged or incorrect?

Please contact support@eloviraes.com as soon as possible and provide your order number, a description of the issue, and clear photos of the product and packaging.

We will review the issue and determine the appropriate resolution.

Do you ship internationally?

We may offer shipping to multiple countries and regions. Available destinations and applicable shipping charges will be shown during checkout.

International customers are responsible for ensuring that products ordered can legally be imported into their destination country.

How can I contact eloviraes?

Email us at support@eloviraes.com