Return & Refund Policy
Return & Refund Policy
We want you to feel confident shopping with eloviraes. If there is a problem with your order, please review the policy below and contact us if you need assistance.
30-Day Return Period
You may request an eligible return within 30 days of the date your order is delivered.
To qualify for a return, the item must generally be unused, unopened, unworn where applicable, and in its original packaging with all seals, labels, accessories, and included materials intact.
Proof of purchase or your eloviraes order number may be required.
Beauty and Personal-Care Products
Because many of the products sold by eloviraes are cosmetics, skincare, hair-care, personal-care, or beauty products, certain items are subject to hygiene restrictions.
For health and safety reasons, we generally cannot accept returns of products that have been opened, used, tested, unsealed, or otherwise cannot reasonably be resold for hygiene reasons unless the product arrived damaged, defective, or incorrect.
Non-Returnable Items
Items that may not be eligible for return include opened or used cosmetics, opened skincare and personal-care products, hygiene-sensitive beauty products, gift cards, items clearly marked as final sale, and products damaged through misuse or improper handling after delivery.
Applicable consumer-protection laws will always take priority where they provide additional rights.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at support@eloviraes.com.
Please provide your order number and clear photographs or video showing the product, packaging, shipping label, and the problem.
Once reviewed, we may provide an appropriate solution, which may include replacement, refund, or another remedy depending on the circumstances.
How to Request a Return
Before returning any product, contact:
Include your order number, the item you would like to return, the reason for the return, and photographs where relevant.
Do not send a return to an address without first receiving return instructions from us.
Unauthorized returns may not be accepted.
Return Shipping
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return-shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning an item.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow additional time for your bank, credit-card company, payment provider, or financial institution to process and post the refund.
Order Cancellations
If you need to cancel an order, contact support@eloviraes.com as soon as possible.
We cannot guarantee cancellations after an order has entered processing, fulfillment, or shipment.
Lost Packages
A package shown by the carrier as successfully delivered is generally considered delivered.
If you cannot locate a package marked delivered, contact the shipping carrier and check with household members, neighbors, or building management before contacting us.
We will review reasonable requests involving lost or missing shipments on a case-by-case basis.
Contact
For return or refund assistance: