Shipping & Delivery
Shipping & Delivery Policy
Thank you for shopping with eloviraes.
This policy explains how order processing, shipping, tracking, and delivery generally work.
Order Processing
Orders generally require approximately 1–5 business days to process before shipment.
Business days normally exclude weekends and applicable public holidays.
During promotional events, holidays, new-product launches, or periods of high demand, processing may take longer.
Estimated Delivery Times
Once shipped, delivery time depends on your destination, shipping service, carrier conditions, customs procedures, and other factors.
As a general estimate, many orders may arrive within approximately:
7–20 business days after shipment
Some international or remote-destination orders may require additional time.
These timeframes are estimates rather than guaranteed delivery dates.
Shipping Destinations
eloviraes may ship to various countries and regions made available at checkout. The current storefront supports customers selecting among numerous international markets and currencies.
Available shipping methods, shipping costs, and destination availability will be displayed during checkout where applicable.
Tracking
When tracking is available, customers will receive tracking information after the order has shipped.
Tracking information may require several business days to update after the carrier receives shipment information.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your shipping information before completing your order.
If you notice an error, contact support@eloviraes.com immediately.
We will try to assist, but we cannot guarantee that shipping details can be changed after the order enters fulfillment.
eloviraes is not responsible for delivery problems caused by incorrect or incomplete addresses submitted by the customer.
Customs, Duties, and Taxes
International orders may be subject to import taxes, customs duties, brokerage charges, VAT, or other government fees imposed by the destination country.
Unless expressly collected during checkout, these charges are generally the responsibility of the recipient.
Customs procedures may also cause delivery delays that are outside our control.
Delivery Delays
Delivery estimates are not guarantees.
Shipping may be delayed by weather, transportation disruptions, customs inspections, carrier congestion, holidays, incorrect addresses, local delivery issues, or events outside the reasonable control of eloviraes.
Lost or Missing Packages
If your tracking information shows no movement for an extended period, or your shipment appears to have been lost in transit, please contact support@eloviraes.com.
We may ask you to contact the carrier or provide additional information while we investigate the issue.
If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, your building reception or management, and the local carrier.
Multiple Packages
Some orders may be shipped in multiple packages and may arrive separately.
If this occurs, you may receive more than one tracking number.
Contact
For questions about shipping or delivery: